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Know How rwg88 Handles Your Data

Your rwg88 account gives you clear choices over the personal data used for sign-in, payment checks and support, with the reasons set out before you continue.

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Reach Us About Privacy Requests

Privacy questions should reach a clear channel, not disappear into a general request. We route account-chat and email messages to the team handling data access, corrections, deletion requests and consent queries. Please send your registered email, request type and a short explanation; we may ask for an account check before discussing private records. Current response hours and the available contact route appear on the contact page.

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Account chat

Use the account chat when you need help locating a privacy setting or confirming the steps for a data request. Keep the conversation inside your signed-in account so we can match the request safely.

Email privacy request

Send an email through the address shown on our contact page for a copy, correction or deletion request. Include the subject, registered email and country so we can identify the correct record without asking for unnecessary details.

Correction request

If a privacy request concerns payment references, tell us the date, amount and payment name, but do not send a password or one-time code. We will explain any identity check needed before changing the record.

DATA CARE

How We Keep Account Data Safer

Our privacy controls are tied to practical account events: sign-in, payment matching, withdrawal checks, device use and support contact.

Data we receive

We may collect your name, contact details, date of birth where required, account activity, device signals and payment references. We use only the details needed for account administration, security checks, payment matching and replies to your privacy requests.

Why we use it

Each data use has a stated purpose: account access, transaction confirmation, withdrawal verification, security monitoring, service messages or legal duties. We do not use a privacy request to change unrelated account settings, and we explain when consent is the basis for it.

Cookies and devices

Cookies and similar device files help us remember sign-in preferences, detect unusual access and measure page performance. You can adjust browser controls, although some account functions may not work as intended when essential files are blocked or removed.

Account protection

We protect account access with password controls, sign-in checks and session monitoring. Never share your password or one-time code. When a withdrawal needs identity confirmation, the check is used to protect your account and payment record, not to request unrelated data.

Retention periods

We keep account, payment and support records only for as long as needed for the purpose collected, account safety, dispute handling or applicable legal duties. Retention can vary by record type; you may ask which basis applies to your data.

Your data requests

To request access, correction, restriction or deletion, contact us through the route shown above. State what you want changed and provide enough account detail for verification. We will assess the request under Malaysian law or another applicable law.

Privacy Answers For Your Account

These answers explain the choices available to you under this policy, including access, correction, deletion, cookies, payment records and account security. If a local rule gives you a different right or deadline, that rule may apply. Use the contact route above when your request needs an account-specific response. We do not ask you to share a password or one-time code for a privacy request.

We may receive your name, contact details, account credentials, device signals, sign-in history, payment references and support messages. We collect only what is needed for account operation, security checks, transaction matching and legal duties.

We use account data to let you sign in, confirm transactions, verify withdrawals, detect unusual activity, answer support messages and meet applicable legal duties. Where consent is required, we ask for it and keep that choice with the relevant record.

When you select Touch 'n Go, GrabPay, Boost dan FPX, the selected payment service may receive details needed to confirm your transaction. We retain the payment status and reference for account records, support responses and required checks.

Cookies can remember sign-in preferences, support security checks and show us how pages perform. Your browser lets you remove or block them, but essential cookies may be needed for account access. We explain their purpose when a consent choice is shown.

Use the account chat or email route listed above and state whether you want access, correction, restriction or deletion. Include your registered email and enough detail to locate the record; we may verify your identity before responding.

Retention depends on the record type and its purpose. Account, payment and support records may remain while needed for security, disputes or legal duties. You can ask us to explain the retention basis that applies to a specific record.

You may request deletion or restriction, subject to duties that require us to keep certain records. We assess the request under Malaysian law and any other applicable law, explain the outcome, and tell you how to ask a follow-up question.

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